BOOKING TERMS AND CONDITIONS
BOOKING
Your accommodation is booked upon supplying your credit card details and your acceptance to this Rental Agreement. Once the booking has been paid in full, we will forward you check-in instructions for your stay via email 1 day prior to your arrival. Before your arrival, Moxxi Property reserves the right to withhold a refundable damage deposit. Guests must abide by all house rules. Failure to do so will breach this Rental Agreement.
CHECK IN
Check in is required after the check in time of 3.00 pm on the date of arrival. No keys will be issued until all monies have been paid & are cleared funds. One set of keys per tenancy are provided. If the property is not to your satisfaction on check in, please inform one of our team via your booking channel or email admin@moxxiproperty.com.au.
CHECK OUT
Checkout time is 10am. All keys must be returned to the key lockbox. Failure to return keys will incur a fee of $250. Late departures will incur a fee of $50 per 15 minutes.
DAMAGE DEPOSIT & EXTRA FEES
The Moxxi Property team inspects each home and inventories its contents between each reservation. You become financially responsible for all damage and loss to the property and its contents from the date and time you check-in to the date and time you check-out. If you cause damage to the property, furniture, or furnishings, this must be reported to Moxxi Property immediately.
By accepting our Terms and Conditions and this agreement you agree that any damages caused by you and/or your accompanying party will be deducted from your damage deposit or charged to your credit card, and that you will also be liable for any excess damages.
We also reserve the right to charge additional fees at our discretion for liabilities including, but not limited, to the following:
CANCELLATION POLICY
We offer a flexible 24-hour cancellation policy if your reservation has been made on our website, via the email bookings@moxxiproperty.com.au or over the phone with our reservations team. The cancellation must occur before 3pm the day prior to check in.
If booked via a third-party booking website the cancellation policy of the third-party website will apply without exception. Please ensure you understand the cancellation policy that applies to your booking. Upon cancellation, if within the cancellation policy’s timeframe, if the guest has paid for their booking via credit card, the guest will receive their refund minus processing fees.
COVID-19: in the circumstance where the federal or state government imposes travel restrictions inclusive of your residential address, a 24-hour cancellation will apply. A full refund (excluding payment processing fees) will be provided if cancelled up to 24 hours prior to your scheduled check-in. Proof of residential address may be required.
LONG-TERM BOOKINGS:
A booking of 21 days or more is considered a long-term booking.
We reserve the right to save the guest’s credit card details securely in our systems for the purpose of processing payments or for the charging of additional fees. You will either be required to pay a refundable security deposit, or your credit card details will be held on file. This process is dependent on the individual property and the nature of the booking.
In the case that a damage deposit is taken and is not used, it will be refunded to the credit card used for payment between 4 to 7 days following departure and after the property has been cleaned and inspected.
Either a general service clean or inspection will be required when staying for 14 days or more. A service clean can be scheduled on a weekly or fortnightly basis and is charged at an additional fee. The days we can offer a service clean are Tuesdays, Wednesdays, and Thursdays only. If you do not wish to have a service clean, one of our staff members will inspect the property on a fortnightly basis to ensure the property is being well kept.
We will always notify you of the day a service clean or an inspection is taking place. If an inspection notes the property house rules are not being followed, Moxxi Property reserves the right to terminate the booking and evict the guest immediately, a refund is not guaranteed in this event.
KEYS:
A service fee of $110 applies if a set of duplicate keys are required by a guest. If we are unable to provide a key for any reason, then the guest will need to engage the services of a qualified locksmith to gain access. The locksmith’s invoice must be paid directly to the locksmith at that time by the guest. Guests must not break into or attempt to break into premises when locked out.
Keys must be returned as per instructions provided. Should the keys not be returned, the guest will be liable for any charge incurred in gaining entry and/or replacing keys and changing locks if necessary, plus a processing and administration fee.
CLEANING:
Standard cleaning is covered by the cleaning fee, however, if excessive cleaning is required over and above what Moxxi Property considers to be a standard clean, the guest will be charged for the additional cleaning.
RUBBISH:
You must take any excess rubbish with you that does not fit in the provided bins when you leave. If it is bin night during your stay or the day of your departure you are required to put the bins out on the kerb. You will find a bin night notification at the property. You will be charged a tipping fee if excess rubbish is left at the property or if the garbage bin is not put out on bin night as requested.
ISSUES BEFORE, DURING OR AFTER THE STAY:
If you encounter an issue before, during or after the stay, you must contact us on the number provided to you immediately so that we can attempt to fix it. It is unlikely that compensation will be considered unless we have been afforded the opportunity to remedy any issue. We will do our best to provide attention for any issue but cannot guarantee a fix.
PAYMENT SCHEDULE:
100% of total booking amount payable 7 days prior to your check in date UNLESS booked on Airbnb. Airbnb has their own payment schedules. For any details about your payment schedule with Airbnb, please reach out to Airbnb directly as they process all payments on their platform.
In the case where the payment is declined on 3 occasions the booking will be cancelled if we are unable to get in contact with you.
RULES & RESTRICTIONS:
SUBSTITUTION OF PROPERTY
Moxxi Property reserves the right to offer guests alternate accommodation of a similar standard, as available, at our discretion if the booked property becomes unavailable.
In the unlikely event, we will notify you as soon as possible and make every reasonable effort to ensure you are satisfied. We cannot guarantee accommodation and, should an alternative not be found, upon your cancellation, your booking will be refunded in full.
ATTENDANCE AT PROPERTY
Moxxi Property respects guests’ privacy but does reserve the right to enter the property at any time to protect and/or undertake maintenance of the property. We will provide notice to the guests wherever possible.
LIMITED LIABILITY
To the maximum extent permitted by law, in no case shall Moxxi Property, nor its affiliates, officers, directors, employees, agents or property owners be liable for any indirect, incidental, consequential, special or exemplary damages or for any damages for death, personal or bodily injury, emotional distress or damage to property, arising out of or in connection with your stay. This limitation applies to all claims for damages including negligence even if Moxxi Property has been advised of the possibility of such.
GUEST PROPERTY
Guests are solely responsible for their belongings whilst staying at the property and are required to take the usual steps to prevent any property loss, including locking premises and vehicles when not attended. We reserve the right to charge a $25 fee to collect and post lost property. If not claimed within 30 days, unclaimed items will be donated to charity. Items which could be deemed unsafe or unhygienic to store (e.g., personal hygiene products, grooming products, drugs, and other items which risk the safety of our team) will be disposed of immediately or reported and provided to appropriate authorities as necessary.
Guests must be responsible for their own property. Moxxi Property cannot be held responsible for forces of nature which result in damages or loss to guest property.
INDEMNITY & LIABILITY
The Guest is responsible for their own travel/health insurance. Neither the property Owner or Manager shall be held responsible in any way for accidental injury, death, or damage/loss to personal effects of the Guest.
If, due to circumstances beyond the Owner’s control, such as flood, fire or other damage, and the Owner is unable to honour this agreement, the booking amount shall be fully refunded minus the credit card fee incurred during payment.
The Guest is responsible for all damages, excluding wear and tear, including those which exceed the deposit amount. By confirming this booking upon payment, the Guest and Manager agree to all the terms and conditions in this agreement.
CODE OF CONDUCT
By making this booking you hereby agree that if you or any occupant covered by this booking breaches our terms and conditions or any of the terms in the TAS Fair Trading Code of Conduct, your name, phone number, home address and email address, as well as those of any guest staying with you along with details of the breach/es may be registered with any industry exclusion register and on the TAS Fair Trading code of conduct registers and shared with other members of the short term rental industry.
Traveler feedback may also be entered onto the applicable online portals. We are bound by law to refuse or cancel a booking where a guest is registered on these sites or has received negative feedback from other booking sites or travel agents.
*Changes to this cancellation policy may be made at any time. Please contact us if you require any additional information.
Last Updated: February 2024